RMA (Return Material Authorization) Request

Step 1: Apply for an RMA number

Please fill out and submit the RMA form below to obtain a Return Material Authorization (RMA) number.

Step 2: Confirm your RMA request

You will receive the RMA number and a summary of your return request per Email.

Step 3: Finish the return shipment

Please pack the return goods carefully to avoid further damage. The RMA number must be clearly visible on the outside of the packaging or on delivery note.

Step 4: Return the goods

Use a carrier of you choice to send goods to:
ITEC-Tontechnik,
Lassnitzthal 300,
8200 Gleisdorf, AUSTRIA.

Step 5: Development & testing of your goods

After technical check of the return goods our customer service will inform you about further steps (repair, replacement, refund).

Step 6: Conclusion of your RMA request

Finally new or repaired goods will be sent back to the declared return adress.

Sender
Information about the returned goods
For questions (if not identical with sender)
Return address (if not identical with sender):


Please note that fields marked with * must be filled in for us to process your request.  

By pressing the "Send" button you accept that the data you have provided will be stored by us.

Your contact details are stored in our customer file for the best possible care of your concerns and treated carefully in accordance with the provisions of the GDPR. A passing on takes place only to the minimum necessary extent, if necessary for the contract execution, or a legitimate interest of involved thirds exists. The data will not be passed on to recipients who use this data for their own purposes! Information about this or the request for deleting the data set is reserved at any time.

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